Help & feedback

If something goes wrong or you have a suggestion, email [email protected]. We usually reply within 2 business days. Including your browser version, the extension version (Settings → About) and the address of the page where the problem happens helps us fix it faster.

FAQ

How do I get started?

After installing, click the cat icon in the toolbar to turn on page translation and word highlights in one click. Alt+A toggles page translation and Alt+W toggles word highlights (Option on Mac); you can change them at chrome://extensions/shortcuts. Click any word on a page to open its word card, then click "Add to word book" to save it.

Nothing happens, or no translation appears?

Refresh the page and try again. Browsers don't let any extension run on built-in pages (chrome://, the extension store and so on). The free translation engine is sometimes rate-limited; you can switch engines in Settings → Translation & AI, or enter your own DeepSeek key. If it still doesn't work, send us the page address.

Subtitles don't show on Netflix / YouTube / Disney+?

On a video page, use the dual-subtitles switch at the bottom right of the player. When a platform changes its site, subtitles can stop working for a while and we fix them as soon as we can. Send us the video address and a screenshot of the problem.

Can I lose my word book? How do I back it up?

Your word book is stored in your browser. On the Word book page in Settings you can export JSON / CSV, or export to Anki. With Pro you can turn on cloud sync to use the same word book on several devices.

How do I upgrade to Pro? How do I cancel?

Sign in under Settings → Account & sync in the extension, then click "Upgrade to Pro". Subscriptions are billed by Paddle; for cancellation and refunds, see your receipt email and the Refund Policy. If you paid but don't see Pro, click "Refresh plan"; if that doesn't help, forward your receipt email to us.

How do I turn off cloud sync, delete my cloud data or delete my account?

Go to Settings → Account & sync: you can turn off cloud sync, click "Turn off sync and delete cloud data", or "Delete account". Your local word book is not affected.

Is my data safe?

See the Privacy Policy: your word book stays in your browser by default, and our servers don't store the content you translate.